Help & Support
Most images will reproduce fine in the printed product. If you have images from a mobile phone or a low Megapixel (2 Megapixel for example) camera then the finished print quality will only be as good as the image provided.Can I re-order the same book without having to upload my pages again?
Yes – Fotopix will retain all files for three months, just email our customer service team to re-order your product. If it has been more than three months you have to upload your pages again.Can I cut and paste text from other packages into Fotopix?
Yes – use Ctrl-C to copy from your package and then open then double click your text box on the Fotopix page and Ctrl-V to paste the text into the text box. How do I crop an image after I have placed it into a picture box?
Double click on the photo that you want to crop. The image box editor will open and then you can define the area you want by ‘drag and drop’ and resize if required.Can I select my own image as a background?
Yes – ‘Drag and drop’ the picture onto the page, right click your mouse and select fit to page or spread.What is the standard turnaround for orders?
Standard turnaround is 6 working days.What is the quickest guaranteed turnaround?
72 hours from receipt of files.My picture resizes when I rotate it, what can I do to fix this?
You will need to open the picture box, by double clicking and select the area of the picture that you want to be displayed by drag and drop.What do I do when I am informed of updates?
Check the updates and you choose whether to update the software. If you select any of the boxes available to update then select the start button your software will start the update process.Will I pay extra for shipping/posting?
No – All prices are inclusive of Royal Mail Recorded Post (UK) or Airmail (Ireland)